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Share a negative customer experience that you have had with a small business, a local franchise of a more significant business, or in your own business.What was explicitly done by the owner and management to address and correct the conflict?Did the customer go away satisfied and willing to return? If so, why? If not, why not?Share a positive experience.Apply what you learned from Lesson 5 and Chapter 2 to your experience. If you were a consultant for that business, what would you report that they did well? How could they improve?

  
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