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Overview: Electronic media provides you with many options for creating effective messages in business. Many scenarios come up in which you will be asked to craft a positive message in response to a customer’s issue. In this assignment, you will be asked to compose messages from both the perspective of a customer and a customer service representative. Instructions: • Choose a recent purchase or customer experience you have had that did not meet your expectations. • Write an email to the company expressing your dissatisfaction and concerns. • Place yourself as the customer service representative receiving your email and respond appropriately. Requirements: • Your email messages should be brief and to the point. • Be sure to use the proper tone appropriate for the scenario. • Include a clear subject line in each email. • Use a professional toneREAD THE ATTACHED FILE BE SURE TO READ THE RUBRIC!

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